Please read the Booking Documents (Booking Form and Terms and Conditions) carefully as they are legally binding and constitute the terms and conditions of your agreement with Impera Businesses Group LLP. 1. THE BOOKING
We are a booking finding service, offering a service to provide you with the owner/operator of exclusive accommodation. All of your enquires will be handled by our sales department to search for suitable options dependant on your criteria.
There are 2 ways of booking accommodation.
1) You book accommodation directly with the owner / operator, we help with the documents. You have a contract with the owner / operator, or simply accept his T&C. The owner / operator accepts payment.
We do not have an agreement with you regarding the booking, organizing a vacation or a trip in this case. But we will assist you wherever possible.
2) You book accommodation through an agency, that is us. In this case, the contract is with us, we accept payment. All booking conditions are as of the one from the owner / operator, we simply add them into our agreement, or add terms and conditions. We never change the rules provided by the owner / operator.
We always prefer the first option. However, in some countries and with some owners / operators, only option 2 is possible.
We always inform you in advance which way the booking will be arranged. You can disagree and cancel your booking. If you have not notified us that you do not agree with these booking terms, it is considered that you accept them.
These Terms and Conditions and the Booking Form, to be signed for each booking (the Booking Agreement), contain all the provisions of your booking with Impera Businesses Group LLP. They apply equally to you, the Group Leader, as to all guests staying in the property and visitors you invite to the Property, including staff, friends, and service providers (Occupants).
Your booking concerns a lodging in a furnished property with services to be delivered by third party supplier(s) as may be requested.2. DEPOSITS AND CONFIRMATION
Any booking by Impera Businesses Group LLP will be valid and confirmed only upon receipt of:
- (i) a properly completed and signed Booking Agreement . The signatory must be over 18 years of age and a resident at the chalet during the rental;
- (ii) The deposit payment or full payment depending on the booking conditions of the selected accommodation.
Your receipt of the provisional Booking Agreement constitutes our provisional offer to book the property. If we do not receive the duly completed and signed booking form within 24 hours, and relevant payment within three working days of receipt of the booking contract, our provisional offer will expire and it may cancel your provisional booking. In this instance, we may offer the property to a new party.
Impera Businesses Group LLP reserve the right to cancel a booking until such time that the above conditions are met.
Receipt by Impera Businesses Group LLP of the deposit payment confirms the booking and you hereby agree to these Booking documents which are legally binding. When the signed Booking Agreement and payment has been received, we will send a revised Booking Agreement showing receipt of the booking payment and the contract then exists between you and Impera Businesses Group LLP, and this contract in all circumstances is governed by these booking conditions. 3. BALANCE PAYMENT
The balance must be paid in full by the date specified in your agreement. If the payment is not received at this point, we reserve the right to cancel your booking and levy cancellation charges as detailed below. Should the balance be received after the date outlined on the booking form, the amount due shall be subject to an interest of 7% p.a. 4. PAYMENT METHODS
When due, deposit and balance payments can be made by: (a) bank transfer, (b) Visa/Mastercard, (c) Debit Card. Details will accompany your booking form. For all bookings, the booking price is fixed in the currency of the country where the booking is taking place.
5. CHANGES AND CANCELLATION BY THE OCCUPANT
If you wish to make any changes to your confirmed booking, you must notify Impera Businesses Group LLP in writing as soon as possible. Impera Businesses Group LLP shall make every attempt to meet your request, but cannot guarantee compliance with such requests. Modifications to the booking form are only valid if they are made in writing, and if they are signed by you and us, or when we have inputted amendments into the booking form.
You hereby agree to indemnify Impera Businesses Group LLP for any reasonable expenses incurred in making an amendment.
We strongly advise that every client take out suitable holiday insurance for the duration of their stay, including cancellation insurance to limit your cancellation risk. 6. CHANGES AND CANCELLATION BY IMPERA BUSINESSES GROUP LLP
In the unlikely event that any alteration is made by Impera Businesses Group LLP which is deemed to be significant (for example, a change of booking date), you have the right to cancel the holiday and receive a full refund of monies already paid. Impera Businesses Group LLP shall not be liable for any refund should we be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, fire, technical problems, adverse weather, governmental action, government travel restrictions due to health reasons and similar events beyond our control. In the exceptional circumstance that the property is sold and no longer available for rent, you will notified as soon as possible and all monies paid will be refunded. Impera Businesses Group LLP shall use all reasonable endeavours to assist you in finding another property or another booking period to substitute the cancelled holiday. Impera Businesses Group LLP will be entitled to cancel your booking, with no refund or compensation if:
7. AMENDMENT OF BOOKING DOCUMENTS
- You do not comply with the payment schedule (for example, payment of the balance amount, security deposit, or services deposit if applicable)
- You, the occupants, or your visitors break the terms of this Booking Form
- The group size exceeds the agreed number of guests on the Booking Form
- You have given misleading or false information, for example identity of occupants, nature of the party, failure to mention critical facts.
Any and all modifications or amendments of the Booking Documents, also amendments with respect to ancillary points, are only valid if they are made in writing, and if they are signed by all parties. Any handwritten amendments or additions to the booking form will only be valid if they are countersigned or initialled by Impera Businesses Group LLP before the booking period. 8. PRICING
All prices published in Impera Businesses Group LLP's marketing material and on our website are for guidance only. In exceptional circumstances, changes and errors occasionally occur. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to the Booking being confirmed. 9. PROPERTY AND SERVICE DESCRIPTION
Impera Businesses Group LLP endeavours to ensure all information on the website regarding the property description, services offered, and prices displayed are accurate. In some circumstances, changes and errors occur and Impera Businesses Group LLP reserves the right at any time to correct prices or inaccuracies in these circumstances. The Properties are not hotels and, as such, are not generally classified by the tourist authorities or international rating agencies. All luxury properties may not contain the same facilities or standards if judged by objective criteria. 10. SPECIAL REQUESTS
If you have any special request for auxiliary services, you must inform Impera Businesses Group LLP at the time of booking and clearly note it on your Booking Form. Impera Businesses Group LLP shall use all reasonable endeavour to arrange such requests. Impera Businesses Group LLP cannot guarantee the execution of every request and shall not be liable for the non-execution of special requests.