GENERAL PROVISIONS 1. PRINCIPLE
The protection of our clients' privacy is very important to Impera Businesses Group LLP. Below we set out the principles we follow and for what purpose we collect and process personal data (information that determines your identity or allows us to identify you via this website, and other websites and applications operated by Impera Businesses Group LLP).
Section 1 gives all general data protection information. Section 2 covers the provisions with regard to data processing in connection with a booking. Section 3 covers further instances where data processing is used. 2. USE OF THE WEBSITE AND COOKIES
You can visit the website and obtain information about our offers without disclosing personal data. We only request personal data where required for the performance of our own service and for the processing of transactions that you carry out with Impera Businesses Group LLP or our partners.
When you access our website, our system automatically records technical information about the computer accessing it. The data collected is information about the browser type and the version used, the operating system, the internet provider and the IP address of the user, the date and time of access, the websites from which the user's system obtains access to our website, and the websites accessed by the user's system via our website.
Impera Businesses Group LLP uses so-called browser cookies to make it easier to use the Impera Businesses Group LLP, and to obtain ideas for improving the information and services accessible via the website. This analysis is carried out anonymously, i.e. without reference to personal data. 3. STORAGE OF CUSTOMER DATA
For accounting reasons, Impera Businesses Group LLP generally stores the personal data collected from customers for processing bookings for 10 years after the last processing operation. We store other data as long as is necessary for the execution of the contract and to safeguard our rights. We reserve the right to apply longer statutory and operational storage requirements and reasons.
Personal data collected for marketing activities is generally deleted as soon as the purpose of the activity has been met. 4. RIGHTS OF CUSTOMERS
You have the right to information, correction, deletion, and transferability of your data. Furthermore, you have the right to restrict processing.
Paragraph 3 (Storage of customer data) and other statutory exceptions are reserved.
You have the right to object to the processing of your personal data. An objection only has future effect and does not affect previous processing. If, on account of the objection, Impera Businesses Group LLP is no longer able to perform the services contractually agreed with you, the objection is deemed to be a breach of contract by the customer and Impera Businesses Group LLP has the right to terminate its contract with you without notice. Payment obligations already contractually entered into by the customer remain in force.
For the assertion of these rights, you can contact Impera Businesses Group LLP at the address given in paragraph 5 (Contact).
If Impera Businesses Group LLP does not comply with the applicable data protection law, you have the right to file a complaint directed at the competent regulatory authority. 5. CONTACT
If you have any questions about this Privacy Statement or regarding data protection at Impera Businesses Group LLP, please contact:
IMPERA BUSINESSES GROUP LLP,
5 PERCY STREET, LONDON, UK
firstname.lastname@example.org 6. UPDATES
Impera Businesses Group LLP process the personal data of its customers for the purpose of bookings which include:
SHARING OF DATA WITH THE AUTHORITIES
- Communication with the customer regarding their booking and all requests
- Operation of the booking
- Improvement of offers from Impera Businesses Group LLP and its positioning in the market and;
- Securing payment transactions.
Impera Businesses Group LLP is also obliged to share your personal data with criminal prosecution, administrative, or judicial authorities in United Kingdom and abroad in case they require its disclosure for the prevention or prosecution of crimes, misdemeanours, or comparable administrative misconduct. Such a transfer is only performed if based on legal or regulatory requirements. CREDIT ASSESSMENT AND ANTI-FRAUD MEASURES
We reserve the right to verify payment transactions in order to prevent fraud and other improper usage in connection with payments. Internal and external sources of information are used for this purpose. If fraudulent activity is suspected and/or detected, we also reserve the right to share the relevant information (including personal data) with other companies which may also check the data for their own purposes. DATA PROCESSING BY THIRD PARTIES IN SWITZERLAND, FRANCE, AND AUSTRIA
In the case of the transfer of data to countries without appropriate data protection, Impera Businesses Group LLP ensures that the measures required are implemented (generally by signing recognised data protection agreements, e.g. based on standard contractual clauses of the EU), in order to protect personal data in accordance with applicable data protection laws. 1. EXTERNAL DATA RECIPIENTS
External recipients of personal data include
2. COMBATING FRAUD AND "UNRULY CLIENTS"
- service providers in the areas of transfers, ski instruction, ski hire, massage, marketing, customer feedback, and IT
- payment services
- platforms for sending newsletters
- operators of live help chat
- partner companies as well as government offices and authorities
"Unruly clients" are clients who display improper, aggressive, or violent behaviour towards other guests and/or staff, or who damage the property in which they are staying.
Impera Businesses Group LLP is entitled to exchange its clients' personal data with other agents and operators in order to document, analyse, and prevent cases of fraud and instances of "unruly clients", and to process the data relating thereto.
If you have harmed or injured staff or other clients, Impera Businesses Group LLP can also disclose your personal data and information in connection with the harm and injury to other third parties (e.g. the authorities, injured persons, and insurance companies).
PROCESSING OF PERSONAL DATA IN CONNECTION WITH BOOKINGS
MARKETING ACTIVITIES AND PERSONALISED ADVERTISING 1. Marketing and analytical activities
Impera Businesses Group LLP processes your personal data for marketing and analytical activities. As part of its marketing and analytical activities, Impera Businesses Group LLP may send you offers, for instance about Impera Businesses Group LLP products and services which are similar to or the same as others you have purchased or used previously. If you do not wish to receive such offers, you can unsubscribe from the newsletter at any time. 2. Market research
As part of our market research activities, Impera Businesses Group LLP may invite you to take part in surveys to improve our products and services.
CUSTOMER SATISFACTION SURVEYS
In the course of analytical activities and in order to offer you a better customer experience, Impera Businesses Group LLP may ask you to take part in customer satisfaction surveys after you have completed your booking. If at a later date you no longer wish to receive such offers or requests, you can unsubscribe from these free of charge at any time via the link provided in the corresponding e-mail. OFFERS FROM THIRD PARTIES IN THE SCOPE OF BOOKINGS
In the scope of bookings, Impera Businesses Group LLP will show you offers from third parties (e.g. from transfer, ski instruction, massage, restaurants and other in-resort suppliers) on its website; these offers are created on an anonymous basis. If you have given us your consent to this effect, we will also show you such offers as part of the communication before your departure.
If you start a booking process, we collect booking data and personal data, in particular your surname, first name, physical address, date of birth, telephone number, e-mail, and passport number.