Impera Villas Agency has been nominated as World's Best Ski Travel Agent 2020. Vote for us at the World Ski Awards!
We are happy to announce some of our owners and partners have agreed to the following temporary updates to cancellation policies which will be in place for all bookings made up until 1st September 2020.
1. Free cancelation prior to the 1st of September 2020 due to Covid-19 related travel restrictions with immediate return of any funds paid to the clients.
2. If the resort is closed or due to government restrictions on travel due to Covid-19 and the clients cannot travel to the property a full refund will be provided to the client.
CONTACT OUR TEAM FOR DETAILS
Contact our team
Why book with us?
We have more than 300 partners in our portfolio that gives you a quick and wide choice of chalets and villas.
Your requirements are our first priority
We never stop at the list of partners that we already have. If you are looking for something specific or you have some special requests, we will find you matching options.
One of our main values is response speed. It is always first in order of priority. Obviously, you will be satisfied if you receive answers to your questions fast.
Only direct owners
We work only directly with owners or management companies. What does it mean to you? It guarantees the fastest response to your occurrent questions.
The rates we offer are always directly from owners. They pay our services for you. We never add any mark up. Your trust is highly important to us. If you see that we have provided an inaccurate offer, please let us know and we will investigate the issue immediately and resolve it.
Our support in the questionable matters
You can always rely on our support in controversial situations, if any appears with the owner. A number of times we successfully solved occurrent issues in favor of our guests.
Pay to the owner
For your convenience and safety, you can choose to make payments directly to the owners or to the management company that has exclusive property rights. We prepare all documentation, assist you with booking, and manage all arrangements. Therefore, you avoid the risk of payment to the agency's account, which guarantees you a safe and secure reservation.
Various choice of payment methods
In case the owner or the management company has a limited choice of payment methods, we offer our own. We have all modern payment methods: by card, ApplePay, PayPal, bank transfer, crypto currency, etc.
Support during your stay
Our managers will assist you during your stay until departure from the chalet/ villa. You may rest assured, that our representative will solve your questions during your stay. We will make sure the driver is on the way to meet you, the chalet is ready for your arrival, we will be in touch to make sure the check in went well and to know if you were satisfied with the ski instructor.
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